Adware FAQs

Table of Contents

  1. Is OpenCandy Adware?
  2. What is Adware:Win32/OpenCandy?
  3. How did I get OpenCandy on my computer?
  4. How do I remove OpenCandy Adware?
  5. How do I uninstall OpenCandy?
  6. I have OpenCandy registry keys, what are they for?
  7. How do I remove OpenCandy registry keys?

Is OpenCandy Adware?

No! OpenCandy is not Adware. OpenCandy is a high quality advertising platform used by trusted and security conscious organizations like CNET, Microsoft, Real Networks, AVG, WinSCP, and more. OpenCandy recommendations or advertisements do not pop-up, recur, or persist beyond the current software installation.

In the anti-virus and anti-malware industry, adware is more tightly-defined as software that is installed on a user’s computer and continually displays advertising, often through pop-up windows. This adware label is typically applied to software that is installed without the user’s consent and typically monitors computing or web browsing behavior. Often the software is very difficult to uninstall. OpenCandy does not match any of the traditional definitions of adware.

Read a neutral risk assessment guide at the Anti-spyware Coalition.

Read more about what to do when alerted by Microsoft Security Essentials or Windows Defender about Win32/OpenCandy

What is Adware:Win32/OpenCandy?

“Win32/OpenCandy” is an adware threat name for a definition started by Microsoft’s Malware Protection Center (MMPC). Due to a rather complicated chain of events, noted by a partner of ours not including an OpenCandy End User License Agreement (EULA) in their installer, Microsoft’s Malware Protection Center flagged more than 400,000,000 software downloads as containing the Win32/OpenCandy threat. Our current software is not defined as containing that threat by Microsoft.

Read more about our past challenges with Microsoft.

At this time, ESET is the sole anti-malware vendor to still recognize the current OpenCandy plug-in as potentially unsafe, a definition which is the lowest threat level available. ESET is acting to protect consumers and we advocate the same level of consumer protection.

Read more about our protections for users.

How did I get OpenCandy on my computer?

Software developers use OpenCandy’s plug-in to display a single software advertisement in their installers, and you are given complete control over whether or not you install the advertised software. Chances are that you have downloaded software at some point in the last few years that contains an OpenCandy plug-in.

How do I remove OpenCandy Adware?

If you are still concerned about OpenCandy being harmful adware, you can do a couple of things.

  • Run your favorite anti-virus application and quarantine or delete the software installer containing our plug-in.
  • Delete all application installers from your downloads directory.

How do I uninstall OpenCandy?

Since OpenCandy is not installed on your computer, there is no way to uninstall it. Our installer plug-in is bundled in software installers which you may have downloaded from the internet. The plug-in runs only during the installation of the software you downloaded and does not get installed on your computer.

I have OpenCandy registry keys, what are they for?

In previous versions, 1.5 and older, our installer plug-in stored a random and unique value on your computer, in the Windows registry. This registry setting behaved much like an internet cookie. This unique value was intended to be used to prevent the same recommendation from ever being shown to you again. We have deprecated this functionality from being transmitted to OpenCandy or written and stored by our plug-in in the registry.

How do I remove OpenCandy registry keys?

Previously we had provided details on how to remove OpenCandy registry keys. It is not advisable to attempt to remove these keys and we have removed this information as we believe it may cause more harm than leaving the registry keys alone. OpenCandy provides no threat to your computer system and these registry keys CAN NOT cause your computer to perform poorly or cause other problems.

Please contact us if you would like more information regarding OpenCandy registry keys.

Other questions?

If your question wasn’t answered here or you have suggestions on how we can do things even better, please let us know.